Return and Refund Policy

RETURN & REFUND POLICY
Last updated January 15, 2025

This Return & Refund Policy (“Policy”) applies to all purchases made through MYVGTECH PRIVATE LIMITED (“Company”, “we”, “us”, “our”) for the website https://www.weddingbook.in, the Wedding Book mobile app and related services (collectively “Services”). This includes Client Gallery with AI Face Recognition, High Data Transfer, CRM & Billing, White-label Mobile Apps and AR Photo to Video. By purchasing a subscription, event pack or app plan, you agree to this Policy. Please read it with our Terms & Conditions and Privacy Policy.

1. NATURE OF OUR SERVICES — NO PHYSICAL RETURNS

All Wedding Book products are digital, non-tangible services — cloud storage, face-recognition processing, gallery hosting, and app publishing. There is no physical shipment, so there is no “return” in the traditional sense. Access is provisioned instantly (or within hours for app store submissions) after payment confirmation. Once an event/gallery is created and AI processing / hosting has begun, the service is considered consumed.

2. ALL SALES ARE FINAL — BUT WE PROVIDE A FREE TRIAL

Subscriptions and event purchases are non-refundable and non-transferable once activated, because costs (storage, CDN, AI compute, store fees) are incurred immediately on your behalf. To help you decide before paying, we offer:
  • Free Trial / Demo event — create a test event, upload sample photos and try selfie Face Search at no cost.
  • Live demo on demand — request a walkthrough with our team via WhatsApp / video call.
  • Transparent pricing — all plans, image limits, storage and renewal terms are shown at checkout before you pay.
We strongly recommend using the free trial before purchasing. By completing payment without trialling, you accept that you have evaluated the service.

3. SUBSCRIPTIONS & RENEWALS

Plans include: Monthly, Yearly, Event-based credits, White-label App (Android / iOS / Both). Subscriptions do NOT auto-renew. We email you before expiry to ask if you wish to renew. If you do not renew, your galleries remain viewable in read-only / archived mode per your plan’s data-retention window, but uploads and new events are paused until renewal. No pro-rata refund is issued for unused days, images, or storage within an active subscription period.

4. CANCELLATION

You can cancel future renewals at any time by not paying the next invoice — there is no lock-in and no cancellation fee. To stop use immediately during an active period, write to contact@weddingbook.in from your registered email. Cancellation stops new charges but does not entitle you to a refund for the current paid period. You remain responsible for charges incurred before cancellation.

5. EXCEPTIONS WHERE REFUND IS CONSIDERED

Although sales are final, we review refund requests in good faith for the following cases. You must contact us within 7 days of payment:
  • Duplicate payment — charged twice for the same order/plan due to gateway error. We refund the duplicate after verification with PhonePe / CCAvenue gateway logs.
  • Failed activation — no service delivered — payment succeeded but no event/gallery/subscription or app was provisioned due to a technical failure on our side, and we cannot provision it within 48 hours.
  • Amount mismatch — you were charged a different amount than displayed at checkout.
Refund, if approved, is issued to the original payment method only (same UPI/card/wallet/bank) within 7–10 business days after approval. Gateway/bank processing times may vary. We will confirm via email with UTR / reference.
What is NOT refundable: change of mind after trial, incorrect plan chosen by customer, client not liking design/watermark settings, low usage, expired storage, Apple Developer fee paid to Apple, store rejection reasons outside our control, or any service already consumed (images uploaded, galleries shared, transfers sent).

6. WHITE-LABEL MOBILE APP — SPECIAL TERMS

App plans (Android ₹8,000/yr + iOS ₹10,000/yr + Apple fee / Both ₹15,000/yr) involve manual setup, store listings and review. Once we begin work (collecting icons, building binaries, creating listings), the fee is non-refundable. Delays due to Google Play / Apple App Store review (typically 2–14 days, sometimes longer for iOS) are not grounds for refund, as they are controlled by the stores. If a store permanently rejects solely due to our technical non-compliance, we will fix and resubmit or offer a plan adjustment — not a cash refund.

7. HOW TO REQUEST A REFUND OR REPORT AN ISSUE

Email contact@weddingbook.in (and CC support@weddingbook.in if available) with:
  1. Registered email & phone, domain/subdomain (e.g., yourstudio.weddingbook.in)
  2. Order ID / Transaction ID (from PhonePe / CCAvenue receipt), amount & payment date
  3. Screenshot of payment debit (bank/UPI statement) and reason for refund
We acknowledge within 24–48 hours and resolve within 7 business days. If more information is needed, we will ask once and pause the timer until you reply.

8. CHARGEBACKS & DISPUTES

Please contact us first before raising a chargeback or dispute with your bank. Chargebacks incur heavy gateway penalties and may result in immediate suspension of your account pending review. We will cooperate with your bank’s process and provide gateway logs. Frivolous chargebacks after service consumption may be contested.

9. CHANGES TO THIS POLICY

We may update this Policy from time to time. The updated version with revised “Last updated” date will be posted at this URL and effective immediately upon posting. Continued use after changes constitutes acceptance. Material changes will be emailed to active subscribers.

10. CONTACT US

For any questions about returns or refunds, contact:
MYVGTECH PRIVATE LIMITED
Raja Park, Jaipur, Rajasthan — 302004, India
Email: contact@weddingbook.in  |  Phone: +91 76900 35900  |  Website: https://www.weddingbook.in

We aim to protect both photographers and our ability to run a sustainable AI & cloud platform — thank you for understanding that digital services, once provisioned, cannot be “returned”.